FTSB FAQ's

• Online Banking
• E-mail Statements
• Shazam Debit Card

Online Banking

1. How do I sign up for Online Banking?
   A: Contact your local Farmers Trust & Savings Bank branch to fill out an application or print an application off our website.
   
   
2. When do I have access to use Online Banking?
   A: With Online Banking, you have access to your account information 24 hours a day, 7 days a week!
   
   
3. When is my account information updated?
   A: After 5:30 PM every business day.
   
   
4. What are the fees for Online Banking?
   A: There are no fees for Online Banking.
   
   
5. What if I forget my password or I can’t remember the answers to my security questions?
   A: Call into Farmers Trust & Savings Bank to have either one or both of them reset.
   
   
6. Can I see the images of my checks online?
   A: Yes. Click on the dollar amount of the item you would like to see and the image will appear. Other options are on the bottom of the screen, including the ability to see the back side of the image.
   
   

E-mail Statements

1. How do I cancel my E-mail Statements?
   A: You must notify Farmers Trust & Savings Bank in writing if you no longer want E-mail Statements. This can be done by fax, e-mail, mail, or by coming into the bank. If you have our FREE Checking account, canceling E-mail Statements will convert your FREE Checking account into a Regular Checking account.
   
   
2. I can’t remember my password to open my E-mail Statements. What should I do?
   A: Contact your local Farmers Trust & Savings Bank branch.
   
   
3. When will I get my E-mail Statement?
   A: You will receive your statement on the day your statement cycle would normally print. Contact Farmers Trust & Savings Bank to find out what your statement cycle date is.
   
   
4. How secure are E-mail Statements?
   A: Very secure. Each email is password protected and the password is picked by you.
   
   
5. How do I get E-mail Statements?
   A: Click here for e-statement application. Print, fill out and bring to your local Farmers Trust and Saving Bank branch.
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Shazam Debit Card

1. I’m going overseas. Do I need to contact you and let you know?
   A: It is important that you contact us if you will be using your Shazam Debit Card overseas. With the new Shazam R.A.D.A.R. program, Shazam is keeping you safe by identifying your general spending habits and putting a red flag on suspicious transactions. When a red flag is put on your card, it blocks usage of your card. If Shazam detects a suspicious transaction, you will be contacted to verify the transaction. It is also important to make sure all your information, including cell phone numbers, is updated at Farmers Trust & Savings Bank so our records are accurate.
   
   
2. I lost my card or it was stolen. What should I do?
   A: Call Shazam at 1-800-383-8000 to report it immediately, or call your local branch. Your card will be cancelled and a new card will be ordered at that time.
   
   
3. My card is damaged and will not work. What can I do?
   A: Call or come to your local branch for a replacement card. Replacement cards cost $5.00.
   
   
4. I lost my PIN number. What should I do?
   A: There are two options: We can reorder your original PIN number that will be sent to you in the mail, or you can request an Easy PIN from your local branch. With an Easy PIN, you will pick your own PIN number.
   
   
5. How do I get a Shazam Debit Card?
   A: Contact your local Farmers Trust & Savings Bank branch to fill out an application or print an application off our website.