FTSB FAQ's

• Online Banking
• E-mail Statements
• Shazam Debit Card

Online Banking

1. How do I sign up for Online Banking?
   A: Contact your local Farmers Trust & Savings Bank branch to fill out an application or print an application off our website.
   
   
2. When do I have access to use Online Banking?
   A: With Online Banking, you have access to your account information 24 hours a day, 7 days a week!
   
   
3. When is my account information updated?
   A: Your account information will be updated and online by 4:00p.m. each business day.
   
   
4. What are the fees for Online Banking?
   A: There are no fees for Online Banking.
   
   
5. Can I use my social security number as my password?
   A: Never use your social security number for your password. In creating a password use a mix of lower and upper case characters, numbers, and punctuation marks and make it at least eight characters long.
   
   
6. What if I forget my password?
   A: When logging into online banking, step three of the log in process under Tips & FAQ`s there a link to reset your password.
   
   
7. Can I see the images of my checks online?
   A: Yes. Click on the check number of the item you would like to see and the image will appear. You will be able to see both the front and back side of the image.
   
   
8. What if the security question is not one that I have chosen?
   A: Then your user name is not recognized or you may not have gone through the required security update. Please verify your username or under Tips & FAQ`s on step 2 of the log in process click on the link to begin the update.
   
   
9. I can`t remember the answers to my security questions?
   A: Call into Farmers Trust and Savings Bank to have them reset.
   
   

E-mail Statements

1. How do I get E-mail Statements?
   A: Click here for e-statement application. Print, fill out and bring to your local Farmers Trust and Saving Bank branch.
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2. How secure are E-mail Statements?
   A: Very secure. Each email is password protected and the password is picked by you.
   
   
3. When will I get my E-mail Statement?
   A: You will receive your statement on the day your statement cycle would normally print. Contact Farmers Trust & Savings Bank to find out what your statement cycle date is.
   
   
4. I can’t remember my password to open my E-mail Statements. What should I do?
   A: Contact your local Farmers Trust & Savings Bank branch.
   
   
5. How do I cancel my E-mail Statements?
   A: You must notify Farmers Trust & Savings Bank in writing if you no longer want E-mail Statements. This can be done by fax, e-mail, mail, or by coming into the bank. If you have our FREE Checking account, canceling E-mail Statements will convert your FREE Checking account into a Regular Checking account.
   
   

Shazam Debit Card

1. How do I get a Shazam Debit Card?
   A: Contact your local Farmers Trust & Savings Bank branch to fill out an application or print an application off our website.
   
   
2. I lost my PIN number. What should I do?
   A: There are two options: We can reorder your original PIN number that will be sent to you in the mail, or you can request an Easy PIN from your local branch. With an Easy PIN, you will pick your own PIN number.
   
   
3. My card is damaged and will not work. What can I do?
   A: Call or come to your local branch for a replacement card. Replacement cards cost $10.00.
   
   
4. I lost my card or it was stolen. What should I do?
   A: Call Shazam at 1-800-383-8000 to report it immediately, or call your local branch. Your card will be cancelled and a new card will be ordered at that time.
   
   
5. I’m going overseas. Do I need to contact you and let you know?
   A: It is important that you contact us if you will be using your Shazam Debit Card overseas. With the new Shazam R.A.D.A.R. program, Shazam is keeping you safe by identifying your general spending habits and putting a red flag on suspicious transactions. When a red flag is put on your card, it blocks usage of your card. If Shazam detects a suspicious transaction, you will be contacted to verify the transaction. It is also important to make sure all your information, including cell phone numbers, is updated at Farmers Trust & Savings Bank so our records are accurate.