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FAQs (Frequently Asked Questions)

Home / FTSB FAQs

Online Banking
Account Alerts with Online Banking
E-mail Statements
Shazam Debit Card
Bill Pay 

Online Banking

How do I sign up for Online Banking?
A: Contact your local Farmers Trust and Savings Bank branch to fill out an application or print an application off our website.

When do I have access to use Online Banking?
A: With Online Banking, you have access to your account information 24 hours a day, 7 days a week!

When is my account information updated?
A: Your account information will be updated and online by 4:00 p.m. each business day.

What are the fees for Online Banking?
A: There are no fees for Online Banking.

Can I use my social security number as my password?
A: Never use your social security number for your password. In creating a password use a mix of lower and upper case characters, numbers, and punctuation marks and make it at least eight characters long.

What if I forget my password?
A: When logging into online banking, in step three of the log in process under Tips & FAQ`s, click on the link to reset your password.

Can I see the images of my checks online?
A: Yes. Click on the check number of the item you would like to see and the image will appear. You will be able to see both the front and back side of the image.

What if the security question is not one that I have chosen?
A: Please verify your username or under Tips & FAQ`s on step 2 of the log in process click on the link to begin the update. You may also call your local branch for help.

I can`t remember the answers to my security questions?
A: Call Farmers Trust and Savings Bank at 641-562-2696 to have them reset.
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Account Alerts with Online Banking

Can I be notified for alerts such as account balances, a check being cleared, or a transaction that goes through my account?
A: Yes, using online banking account alerts, you can set up multiple new alerts or reminders for any account that is set up in online banking.

How do I receive these alerts?
A: When setting up each individual alert, you can specify if you want to receive it through a secure message, an email or to a mobile phone.

Where do I find the Account Alerts section in Online banking?
A: Account Alerts are located below the "Accounts" section.
 

E-mail Statements

How do I get e-mail statements?
A: Click here for e-mail statement application. Print, fill out and bring to your local Farmers Trust and Savings Bank branch.

How secure are e-mail statements?
A: Very secure. Each e-mail is password protected and the password is chosen by you.

When will I get my e-mail statement?
A: You will receive your statement on the day your statement cycle would normally print. Contact Farmers Trust and Savings Bank to find out what your statement cycle date is.

I can’t remember my password to open my e-mail statements. What should I do?
A: Contact your local Farmers Trust and Savings Bank branch.

How do I cancel my e-mail statements?
A: You must notify Farmers Trust and Savings Bank in writing if you no longer want e-mail statements. This can be done by fax, e-mail, mail, or by coming into the bank. If you have our FREE Checking account, canceling e-mail statements will convert your FREE Checking account into a Regular Checking account.
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Shazam Debit Card

How do I get a Shazam Debit Card?
A: Contact your local Farmers Trust and Savings Bank branch for an application or print an application.

I lost my PIN number. What should I do?
A: There are two options: We can reorder your original PIN number that will be sent to you in the mail or you can request an Easy PIN from your local branch. With an Easy PIN, you will pick your own PIN number.

My card is damaged and will not work. What can I do?
A: Call or come to your local branch to order a replacement card. Replacement cards cost $10.00.

I lost my card or it was stolen. What should I do?
A: Call Shazam at 1-800-383-8000 to report it immediately, or call your local branch. Your card will be cancelled and a new card will be ordered at that time.

I’m going overseas. Do I need to contact you and let you know?
A: It is important that you contact us if you will be using your Shazam Debit Card overseas. With the new Shazam Falcon Alert program, Shazam is keeping you safe by identifying your general spending habits and putting a red flag on suspicious transactions. When a red flag is put on your card, it blocks usage of your card. If Shazam detects a suspicious transaction, you will be contacted to verify the transaction. It is also important to make sure all your information, including cell phone numbers, is updated at Farmers Trust and Savings Bank so our records are accurate.

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Bill Pay

How do I sign up for Bill Pay?
A: If you are signed up for online banking you can begin using bill pay immediately. To sign up for Online Banking, visit our Online Banking page.

Can I pay any bills using Bill Pay?
A: No. You cannot make tax payments, court ordered payments, or payments to payees outside of the United States or its possessions/territories.

When I pay a bill using Bill Pay is it an immmediate payment?
A: No. The payment date is selected by you, but make sure the date you select is no less than 5 business days before the actual due date for the payments being sent by check and 4-6 days for ACH payments. It is your responsibility to schedule your payments in such a manner that your obligations will be paid on time.

My payment did not go. What do I do?
A: Check to make sure the payment information was entered correctly and that there are funds in the account to cover the payment. Transfers from other accounts must be in the checking account prior to bill pay transfers.

Is it possible to cancel or put a stop payment on a payment?
A: We may not have reasonable opportunity to act on any stop payment or cancellation order after a payment is "in process" and it is not possible to stop or cancel a payment which is "Completed".
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